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Comment Trigger
The bot automatically responds to comments and send messages to customers when you create this tool for your bot.

1. Go to Bot Builder > Integrations > Growth Tool and select Comment Trigger.

2. Firstly, you have to permit Facebook to control your fan page message. After that, under the Basic Configuration section, fill in the name of this new tool and turn on the "Active" option to enable it.

3. Next, under the Trigger Configuration section, you can select specific posts to insert plugin and create conditions to filter the audience. There are some options for you to configure the behavior of bot: allowing the bot to send private messages in the inbox when users comment and/or reply to an existing thread, or allowing the bot to respond directly on the thread in addition to sending private messages.

4. Under the Conversation Configuration section, set up the landing message to greet users when the tool is triggered. If users respond to that message, the bot can continue to send the follow-up which is a custom message or an existing block.

5. Finally, you can update the information of users by updating user attributes, flow variables, and user tags. Learn more about these data types in our documentation about the variable system of Convoboss.

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Chatbot Help Portal | 2024