Chatbot Help Portal

How can we help you?

How to use connector

What is a Connector?

A block connects to other blocks via Connectors. Each connector has a source block, a target block (destination), and maybe more than one condition. If a block has more than one out-going connectors, the system will select the matching connector to go to the next block.

To navigate the chat-user to go the right way, you can set up the conditions for the connector. Here is an example:

If you want to limit the chat-users to access the next block, you can set up the password condition for the connector. For example, using The Latest Response of the previous block and setting the password is ‘123456789’, so that the chat-user need to enter the correct password to continue going the flow.

You could build a circular loop that throws the same question to the user until the response is correct. Moreover, you can use User’s tag, User Attributes, and Flow Variables with different conditions to set up the connector.
Was this article helpful?
Chatbot Help Portal | 2023