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Block Types & Functions

We gather the most basic building components of every chatbot, which are blocks, in the Library panel.

A bot is built with the so-called "blocks". In Convoboss, anyone can create a bot just by dragging and dropping this component onto the canvas. Blocks are categorized into 4 types:
Each type of block listed above does specific functions.

Basic Blocks

Basic blocks are like packages. They carry messages or anything that you want to visibly deliver to your customers (Images and other media or a gallery of items for example). Basic blocks are not usually used to perform complex actions but they are basic components of a bot and help you organize the conversation structure.

Action Blocks

Action blocks stay in the background and are not visible to chat users. Action blocks include any sort of action you might want the bot to perform such as tagging users, subscribing them to a campaign, notifying an admin, opening a conversation, and so on. They automate instructions for your bot to perform multiple requirements when it’s crossed in the bot flow.

Advanced Blocks

Advanced blocks are usually found in big and complicated bot flows. These are bots designed to perform advanced tasks such as export data to any CRMs that are unavailable with existing tools and sending API requests. Some of them are designed for the developer to exploit all of the features available in Convoboss. For more details, you can go to Advanced Blocks.

Premium Add-on

In Premium Add-on, you can create a better conversational experience for customers with Dialogflow and perform complex actions into a familiar Google Sheet without a single line of code with Google Sheet Integration. You can use those blocks to master your bot with convenience. For more information, you can check our Dialogflow and Google Sheet Integration.

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Chatbot Help Portal | 2023